It is really easy to import orders to the system.  To add them go to Menu -> Orders -> Orders


2. You will see two options on the screen:

  • File
  • Ecommerce Platform


  You need to select the first option -> "File"


3. Press ''Get example'' to download a table for order info, save it and then press ''pick file'' to import the table. ->



-Open the downloaded table and fill in the fields. You are also able to edit them after the file has been loaded ->


example 1 /single order/


example 2 /multiple orders/


1. *ExtID - NOT REQUIRED in the excel file -  external order ID is the id that is from the online platform that it is imported.

Here the ExtID has to be in two rows - for order and for product - and has to be the same extid for both.

2. *Name - the name of the recipient.

3. *Phone - the recipient's phone number.

4. Email - The recipient's email address.

5. *Warehouse - Warehouse identification number.

6. *Shop - the identification number of the store.

7. *paymentState - payment status

8. *postcode - postal code.

9. *Locality - Settlement

10. *Street- street

11. *House - house number or street.

12. *sender - sender ID number

13. rate - ID rate

14. servicePoint - Pickup ID

15. *offer - product identifier

16. *name - The name of the product.

17. *price - Price

18. *count - Number

*Important Note


  • The first line should always be in English.
  • The second line is the order information.
  • The third line is product information.


* Please note that if you have the external ID of the product, it must be the same as the ID from the platform/website if you have one.

An example of a table for importing orders.


Import the saved file from the ''browse file'' button


You can edit some fields when the file is imported by double-clicking in the field you want to edit ->


Then you need to click the "Upload all products" or the save the button next to each chosen order.